Find answers to your shipping & delivery questions
All Topics
Tracking
Delivery
Returns
Rates & Fees
Frequently asked questions
HOTHow do I track my parcel?
Visit spx.sg/track and enter your tracking number. You'll get real-time updates via SMS and the Shopee app. Tracking activates within 2 hours of parcel drop-off.
What are the delivery timeframes in Singapore?
Standard delivery takes 1–3 business days. Same-day delivery is available in selected zones if ordered before 12pm. Sentosa Island and restricted zones may take an additional day.
My parcel shows "Out for Delivery" but didn't arrive — what do I do?
Your parcel may have missed the cut-off for your area and will be re-attempted the next business day. Ensure your address and unit number are correct in your Shopee profile.
Still stuck? Our team is happy to help. Reference your order ID when you
reach out to us
for faster resolution.
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How do I arrange a return or refund shipment?
Initiate a return via Shopee app → My Purchases → select order → Return/Refund. SPX will arrange a free pick-up or you may drop off at any SPX hub within 7 days of delivery.
Can't find your order?
Let us know
and we'll locate it for you.
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What are the shipping rates for businesses?
Business rates start from $2.50/parcel for standard delivery (up to 1kg). Volume discounts apply for 500+ parcels/month.
Interested in a custom rate card?
Drop us a message
and our business team will get back to you within 1 business day.
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How do I become an SPX authorised drop-off point?
We welcome retail stores and convenience shops. Requirements: min. 10sqm storage, operating hours 9am–9pm, and a smartphone. Apply via spx.sg/partner.